MSMarginShip
Help center

Support

Configuration, troubleshooting, billing and privacy assistance in English, Portuguese, and Spanish.

Start with the product documentation

The complete MarginShip documentation explains the exact decision sequence, the configurable 0–15% promotional cap, checkout behavior, plans, and product limitations.

Product and technical support

Email support@marginship.com for installation, rule configuration, exclusions, cart messages, theme extension, Shopify rate previews, checkout quote checking, billing questions and troubleshooting.

Privacy requests

Email privacy@marginship.com for data-access, correction, deletion or other privacy requests.

General inquiries

Email hello@marginship.com for business or product inquiries.

What to include

  • Your .myshopify.com store domain.
  • What you expected and what happened.
  • The relevant rule values and selected exclusions.
  • The shipping method, destination and discount combination involved.
  • A screenshot or short recording when useful.

Never send passwords, payment-card information, API secrets, access tokens or refresh tokens by email.

Plans and billing

Essential is US$4.90/month or US$47.04/year, Growth is US$9.90/month or US$95.04/year, and Scale is US$14.90/month or US$143.04/year. Every plan includes a 15-day free trial. Charges are billed in USD through Shopify App Pricing.

Changing or cancelling a plan

Merchants can change plans through Shopify App Pricing without reinstalling MarginShip. To stop future subscription cycles, uninstall MarginShip from Shopify Admin. A charge already generated or pending on a Shopify invoice may remain after uninstalling.

Refund or credit requests

If you believe a charge is duplicate or incorrect, email support@marginship.com with the store domain, charge date, amount and reason. Approved credits or refunds are processed through Shopify's available billing mechanisms.

Before activating a rule

Save the configuration while the rule is inactive, then test the actual shipping methods, themes and discount combinations used by the store. Shopify Checkout is authoritative for final eligibility and discount amounts. The simulator reports an inconclusive result when Shopify does not return enough live delivery evidence.